- The 7-day free trial needs no card, so you are never charged by surprise.
- If you cancel, your team keeps access until the end of the period you already paid for.
- We refund duplicate charges, UPI payments that failed but were captured, and long outages we cannot fix within 72 business hours (pro-rated).
- We do not refund unused days or seats once a billing period has started.
- Email billing@ivision.work within 7 days of the payment, with your invoice ID and UPI reference (UTR).
This summary is for convenience. The full text below is what applies.
1. 100% Risk-Free 7-Day Free Trial
All newly registered organizations receive a 7-day full-access free trial of the iVision platform. Because we do not require a credit card or bank authorization to initiate the trial, you will never experience surprise deductions or unauthorized auto-conversions. You only pay if you actively choose to activate a paid subscription via PhonePe UPI or card.
2. Subscription Cancellation Rules
Tenant administrators can cancel their organization's paid subscription at any time directly through the Billing & Plans dashboard:
- No Automatic Charges: iVision never charges you automatically. Each renewal is a separate UPI payment that you choose to make. Cancelling stops renewal reminders and marks your subscription to end on its current end date. Paying again before then undoes the cancellation.
- Continued Access: Your team maintains full access to time tracking, reports, and desktop agents until the end of your current pre-paid monthly or annual billing period.
- Data Retention: Post-cancellation, your historical records and reports remain securely archived for 30 days to facilitate re-activation or CSV export before permanent deletion.
3. Circumstances Eligible for Refunds
While subscription fees are generally non-refundable once a billing cycle has commenced, IV Consultancy Services Pvt Ltd will issue refunds under the following specific circumstances:
A. Duplicate or Erroneous Transactions
If a network glitch or duplicate checkout results in multiple charges for the same subscription period, the redundant charge will be refunded 100% upon verification.
B. Severe Unresolved Technical Non-Performance
If the core service suffers catastrophic downtime or tracking failure verified by our engineering team, and our support team cannot restore functionality within 72 consecutive business hours, a pro-rated refund for the impacted period will be granted.
C. PhonePe UPI Payment Timeouts & Double Debits
In rare cases where your bank account is debited via UPI but the transaction times out on the payment gateway, PhonePe's automated reconciliation engine will typically reverse the debit within 24 to 48 hours. If the funds are captured by our gateway without activating your license, we will immediately credit or reverse the payment upon receipt of your UPI Reference Number (UTR).
4. Non-Refundable Scenarios
Refunds will not be granted under the following circumstances:
- Partial month disuse or inactivity by team members after a billing cycle has started.
- A renewal payment you made yourself, once the new billing period has started.
- Accounts terminated due to willful breaches of our Terms of Service (e.g. unlawful surveillance or attempted tampering with security controls).
5. How to Request a Refund
To submit a refund request or report a billing discrepancy, contact our billing desk within 7 calendar days of the disputed transaction: